Terms and Conditions

Retail Website Terms of Business

Many of the seeds that we sell are imported from reputable suppliers. We believe all seeds are correctly named. As these are sometimes open pollinated, occasional variations may occur and we cannot be held responsible other than for replacement of seeds.

Seeds and plants and delivery

We sell seeds predominantly , but we also have a very small quantity of plants available for sale on an intermittent basis, to Auckland customers only. We don’t ship plants.  They are available for pickup ONLY from our Auckland office 449 Sandringham road Tues-Thurs 10am to 2 pm.  These are catalogued under P – Plants -P in the category search. These plants  are the end result of our tests for seed batch viability. The plants are usually in 8 cm pots.Just mail us on info@owairakaseeds.co.nz to reserve plants and arrange collection.

Payment For Online Orders

When you have submitted your order, we will advise the bank account where you can  transfer the order amount. Once the deposit is cleared in the bank account we will send the seeds.

Shipping

We only ship seeds to  New Zealand.  Unfortunately Australia now requires phytocertificates for all seeds, so we are unable to supply Australian customers. . We dont ship plants, you will need to come and collect them from 449 Sandringham road Tues-Thurs 10-2pm. Note that as we dont have any credit card or EFTPOS facilities , you will need to pay by bank deposit or cash.

Replacements and Refunds

In the unlikely event that our seeds fail to please you, we are happy to replace them with the same or similar seeds according to your requirements. Should you wish to return goods, please ensure your seeds are sent to us by recorded delivery with a detailed letter of explanation. You will then be given a full refund.

Substitutes

Our website stock levels are usually up to date, however, if we run out of stock after you have ordered , we can generally substitute items for you.  We will contact you if this happens to see whether you would like to do this.

Data Protection

Your personal information is confidential to us and will not be passed on to any third parties.